Deseret First Credit Union
  • 18-Sep-2017 to 15-Oct-2017 (MST)
  • Contact Center
  • Salt Lake City, UT, USA
  • Full Time

Come and work for a company that was voted Best Companies to Work For by 2015 Utah Business Magazine, 2016 Credit Union Journal, and 2016 Salt Lake Tribune's 'Top Work Places in Utah!'

We offer a wonderful atmosphere, great benefits, competitive compensation, good hours where you will not work Sundays, 11 paid holidays, fun company activities, and more!



The hours are Monday-Friday from 8:45-5:45 + rotating Saturdays from 8:45-2:00.

 

Summary:  The Member Service Agent provides service to members of the credit union by processing their financial transactions and educating them on credit union products and services over the phone and via email and other electronic messages.

 

Duties and Responsibilities: 

  • Takes incoming calls from members to assist them with account needs and transactions
  • Opens new accounts
  • Processes checks
  • Responds to members' e-mail inquiries
  • Provides credit union products and services to existing members
  • This job description is not an exhaustive list of all job duties. Other duties may be assigned at any time.

           

Qualifications:

  • High school diploma or GED and six months of experience working with the general public required
  • Previous phone experience is preferred

 

Competencies:

  • Must be friendly, personable, professional, and service-oriented
  • Ability to initiate conversations and build relationships
  • Ability to work well in a team environment
  • Ability to recommend products and services that will be useful to our members
  • Good oral and written communication skills
  • Ability to think outside the box and solve problems
  • Ability to adapt to change
  • Ability to multi-task

 

Computer/Software Skills:  

  • Microsoft Office Suite; strong ability to learn new software programs

 

Deseret First Credit Union
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